Courageous Conversations: The Importance Of Telling The Truth Fast
December 21, 2013 - Lead Positive, ABT Tools & Tips, Kathy's Journey
True story – I once had to tell an employee who reported to me to clean his dirty fingernails before working with our patients. I agonized for days about what to say and I secretly resented that this well-educated adult had put me in such an awkward situation. Twenty years later, thinking back on the...
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